About Philnabank

In the Philippines banking is the cornerstone of the economy and we have set this website up to give sound and solid information about the industry and what is best.

With some great resources available online such as the Bankers Institute of the Philippines and all the way to the bank marketing assoc of the Philippines there is no shortage of information out there.

However we wanted to produce a site that gave unbiased additional information to the masses.

Choosing the Right Bank for You and Your Family

Picking the right bank for all your banking needs can be difficult. Here are some key features to consider when looking for a new bank.

Location

For many, both a physical branch and a fee-free ATM near work or home is a must. Making immediate deposits or withdrawals in person at a local branch is convenient. Plus, you can have any of your questions answered while there. 

Also, if you need to withdrawal cash after business hours, a fee-free ATM nearby can be a life-saver.

Checks vs. Debit Cards

In the past, standard checking accounts came with checks to pay with the funds in the account. Now, debit cards have taken the place of checks. Debit cards make purchases at local stores fast and secure. 

They can also be used to make online purchases just like a regular credit card. Do you have a preference for checks or debit cards? Or would you like an account with both features? Before opening a new account, it is important to ask about related fees and protections.

Overdraft Protection – Do You Need It?

Most banks offer overdraft protection, which is a service that lets you temporarily make purchases with your debit card even if you don’t have enough money in your checking account to cover them. But, this service usually comes at a hefty price. Each time your account is overdrawn, the bank can charge you an overdraft fee of up to $35. 

Some banks will reduce the overdraft fee if your checking account is linked to a savings account that has enough funds to cover the purchase. It definitely pays to shop around for this one!On the other hand, overdraft protection may not be necessary. Instead, you can have your debit card declined when your account is too low to cover a purchase. You can do this by opting out of your bank’s overdraft protection. Then, you’ll never have to worry about overdraft fees again.

Loans

Establishing a good relationship with your local bank can make obtaining a loan easier. If you have a question about a loan, you can visit your local branch. You can also check to see if you qualify for a loan before putting in a formal application. Compare local banks now, before you open your new account. 

Doing so can save you headaches when you go to apply for your new car, home, or personal loan.With so many banks and account features to choose from, picking the right bank can be hard. If you’ve recently moved or your current bank account doesn’t make the cut, stop by a few of your local banks. You can compare features and any potential fees to other local banks by using their brochures.

The Impact of Customer Relationship Management in Banking

Customer relationship management is the heart of the banking business. Providing quality customer service is vital to any business’s success. It is the first step in relationship management.Good communication between bank staff and the customer is the core of building trust and loyalty. Trust and loyalty lead to retention. 

The knowledgeable friendly staff creates an emotional bond with customers.These customers are more likely to come back and continue to do business at a bank. This bond creates confidence in the banking industry. Customer service can be quality, but if not done with skill and efficiency, customers will not be retained. Retention is vital to the long-term increase in sales and profit of a bank. Consumer trust results when banks have good customer relations. 

Trust creates a desire for outside individuals to want to do business with that bank.Trust is important to all customers; in fact, it is key to bank business relationships. A customer needs to know that a bank is confidential and safe. There can be a high degree of risk felt when an individual takes out a loan or deposits sums of money with a bank which is where customer relationship management in a bank is an obvious need. A long term customer relationship has great value to both parties. 

There is comfort in understanding each other better. We live in an era of complicated demanding risk. Nowadays people are mobile and demanding. Loyalty is hard won.The benefits of good CRM are trust, loyalty and confidence. These qualities create long-term customers who are willing to share by word of mouth. More satisfied customers mean more profitability for the banking company.

There are also internal benefits resulting from good technological management of bank customers. A bank can capitalize on customer patterns leading to potential new products and services. The impact draws new customers as well as more satisfaction to the loyal customer. In turn, the bank has higher profitability.